Our Technical Support Team is committed to providing our customers with a full range of value-added services and solutions such as:
- Offering a reference list of the Frequently Asked Questions
- Offering an e-mail help desk service (see contacts below) for immediate problem solving.
- Assistance with selection and order of correct spare parts and components
- Executing the preparation and shipment of spare parts kits
- On-site customer installation and operational testing of our gaming equipment
- Service and repair of installed equipment
- Technical training for slot managers, technicians, etc. on the premises or at our in-house training facilities
- Providing information regarding technical product customization/personalization
- Supporting our sales representatives with regard to specific technical issues at trade shows, presentations, road shows and the like.
Contact Technical Support
Jeffrey Rios - Head of Technical Services